This weekend I had the pleasure of moderating Brandon Leach‘s session at Data Saturday Southwest. The topic was “A DBA’s Guide to the Proper Handling of Corruption”. There were some great takeaways and if you get a chance, I recommend you catch it the next time he presents it.
But there was one thing that stood out that he mentioned that I wanted to write about: taking 5 minutes in an emergency. The idea is that sometimes the best thing you can do in an emergency is take 5 minutes. Doing this can save a lot of time and effort down the road.
Now, obviously, there are times when you can’t take 5 minutes. If you’re in an airplane and you lose both engines on takeoff while departing La Guardia, you don’t have 5 minutes. If your office is on fire, I would not suggest taking 5 minutes before deciding to leave the building. But other than the immediate life-threatening emergencies, I’m a huge fan of taking 5 minutes. Or as I’ve put it, “make yourself a cup of tea.” (note I don’t drink tea!) Or have a cookie!
Years ago, when the web was young (and I was younger) I wrote sort of a first-aid quiz web-page. Nothing fancy or formal, just a bunch of questions with hyperlinks to the bottom. It was self-graded. I don’t recall the exact wording of one of the questions but it was something along the lines of “You’re hiking and someone stumbles and breaks their leg, how long should you wait before you run off to get help.” The answer was basically “after you make some tea.”
This came about after hearing a talk from Dr. Frank Hubbell, the founder of SOLO talk about an incident in the White Mountains of New Hampshire where the leader of a Boy Scout troop passed out during breakfast. Immediately two scouts started to run down the trail to get help. While doing so, one slipped and fell off a bridge and broke his leg. Turns out the leader simply had passed out from low blood sugar and once he woke up and had some breakfast was fine. The pour scout with the broken leg though wasn’t quite so fine. If they had waited 5 minutes, the outcome would have been different.
The above is an example of what some call “Go Fever”. Our adrenaline starts pumping and we feel like we have to do something. Sitting still can feel very unnatural. This can happen even when we know rationally it’s NOT an emergency. Years ago during a mock cave rescue training exercise, a student was so pumped up that he started to back up and ran his car into another student’s motorcycle. There was zero reason to rush, and yet he had let go fever hit him.
Taking the extra 5 minutes has a number of benefits. It gives you the opportunity to catch your breath and organize the thoughts in your head. It gives you time to collect more data. It also sometimes gives the situation itself time to resolve.
But, and Brandon touched upon this a bit, and I’ve talked about it in my own talk “Who’s Flying the Plane”, often for this, you need strong support from management. Management obviously wants problems fixed, as quickly as possible. This often means management puts pressure on us IT folks to jump into action. This can lead to bad outcomes. I once had a manager who told my team (without me realizing it at the time) to reboot a SQL Server because it was acting very slowly. This was while I was in the middle of remotely trying to diagnosis it. Not only did this not solve the problem, it made things worse because a rebooting server is exactly 100% not responsive, but even when it comes up, it has to load a lot of pages into cache and will have a slow response after reboot. And in this case, as I was pretty sure would happen, the reboot didn’t solve the problem (we were hitting a flaw in our code that was resulting in huge table scans). While non-fatal, taking an extra 5 minutes would have eliminated that outage and gotten us that much closer to solving the problem.
Brandon also gave a great example of a corrupted index and how easy it can be to solve. If your boss is pressuring you for a solution NOW and you don’t have the opportunity to take those 5 minutes, you might make a poor decision that leads to a larger issue.
My take away for today is three fold:
- Be prepared to take 5 minutes in an emergency
- Take 5 minutes today, to talk to your manager about taking 5 minutes in an emergency. Let them know NOW that you plan on taking those 5 minutes to calm down, regroup, maybe discuss with others what’s going on and THEN you will respond. This isn’t you being a slacker or ignoring the impact on the business, but you being proactive to ensure you don’t make a hasty decision that has a larger impact. It’s far easier to have this conversation today, than in the middle of a crisis.
- If you’re a manager, tell your reports, that you expect them to take 5 minutes in an emergency.
“Let’s not make things worse by guessing”…
But it is hard, because it’s natural to become hyped. It takes a LOT of training to overcome that (essentially) fight-or-flight reflex. It’s not a natural path because we evolved fight-or-flight for any number of good reasons.
Oh definitely. And of course, there are times when the fight-or-flight is absolutely the best response! So it goes back to training to know when to react, when to pause, etc.